POLICIES AND PROCEDURES
At Hunter Speech Pathology, we aim to provide all of our clients with quality care. To support this, we have an extensive range of policies and procedures that safeguard our clients' safety and the quality of our services. Please find our easy-read policies and procedures below. We are happy to provide you with a copy of the full policy at any time — just let us know.
This explains your right to have a support person or advocate speak up with you, and how to find one.
This explains how to tell us if you are unhappy or would like something changed, and how we will listen and respond.
This explains what you are agreeing to when you say yes to our services, that you can change your mind at any time, and who we might share your information with (only with your permission, or when we need to keep someone safe).
This explains the simple steps we all take to keep everyone healthy at appointments, and what we ask of you if you or your child are unwell.
This explains what you can expect from us, and the things we ask of you, so we can work well together.
This explains how to book, change or cancel an appointment, and what happens if you cancel.
This explains how to tell us if you are unhappy or would like something changed, and how we will listen and respond.
This explains the simple steps we all take to keep everyone healthy at appointments, and what we ask of you if you or your child are unwell.
This explains what we will provide, what it costs and how your NDIS funding is used, so you know what to expect.
This explains how we collect, use and protect your personal information, and your rights over it.